Support and Safety

General player support, accessibility requests, and ordinary appeals: support@ascendrisetopower.com.

Safety, child-safety, moderation, and imminent-threat reports: safety@ascendrisetopower.com.

Privacy access, correction, deletion, consent withdrawal, and cross-border processing questions: privacy@ascendrisetopower.com. Legal notices may be sent to legal@ascendrisetopower.com.

Use the smallest amount of information needed to identify the request. Do not send passwords, payment-card numbers, store receipts, or sensitive information by ordinary email. We may request reasonable account-verification information before disclosing or changing account data.

For an urgent physical safety emergency, contact local emergency services. Ascend support is not an emergency or crisis service.

Authenticated players can start deletion in Settings. Email requests are logged, verified, and completed or explained within the timeline required by applicable law; the current engineering procedure targets 30 calendar days. A request may be limited where a lawful exception, fraud review, legal hold, or mandatory record obligation applies.

If you are not satisfied, reply to the same case requesting review and identify your country or province/state. Applicable regulator and consumer-protection routes remain available.